The Art of Interviewing, from a Career Advisor’s point of view…

By Ali Rodriguez, Director, Employer Relations

Over the years, I have interviewed many candidates for full time jobs, student internships, and professional positions. While working in higher education. I've learned a few things about what works, behaviors to avoid, and how to make a lasting positive impression.

Step 1: The initial contact

When the recruiter calls you to offer an interview, make sure you have your list of applications close-by. I’m always surprised when a candidate doesn’t remember applying to the job I am calling about. Also, demonstrate enthusiasm. I'm not implying you want to scream with joy over the phone, but be thankful and let that person know you are looking forward to the opportunity. If the organization reaches out by email, this can be more challenging, but it’s nice when a candidate is excited about an opportunity and shows it.

Step 2: The interview prep

If the interview is longer than an hour, ask for an itinerary. This will allow you to see who you'll meet with and plan accordingly. Research every person you will meet with, as you may discover helpful information. Prepare different questions for each person you meet with, and show specific interest in his/her job and background. I'm always impressed when a candidate knows where I went to college or specifics about my job. This shows that time and effort went into preparing for the big day.

Step 3: The interview is here

You've probably read about behavioral based interviewing, which interviewers use to determine how your past behaviors indicate future performance. What’s the best way to get a handle on these questions? Preparing examples in advance is important, and you should have many scenarios to discuss at the top of your head. Most importantly, you also want to research how recruiters in your field conduct interviews. Will there be a case study? What are some of those brain teasers? Should you bring a portfolio?

This goes without saying, but be professional. Dressing the part is easy, but how you interact with team members is critical to a successful interview. With that being said, don't get too comfortable during the interview. If you get a sense that the office culture is warm and welcoming, that’s wonderful; remember you are still auditioning for the part. Don’t act like you’re a part of the team just yet, but demonstrate that you are a good fit and would work well with others.

Step 4: The follow-up

Please, write a thank you note.  This seems so basic, yet so many candidates don't do it. Sending an email is fine, and it's important to demonstrate why you are the best fit for the job and reiterate what skills you bring to the table. I've had candidates interview with a group of 3-4 people, and then follow up with a group thank you email. This doesn't allow you to personalize the note in any way.  Take the time to connect with each person and that really will go a a long way.

Step 4: The offer

We all know that it’s a candidate’s market right now. Don’t take advantage of this. Be polite, follow up on all requests to interview, and evaluate all opportunities fairly. In an ideal world, you will have multiple offers (this is a whole different blog).  Negotiating the process can be tricky, and I highly recommend you talk to an advisor at the Toppel Career Center about the process. We are here to help as you secure that job or internship and have valuable resources as you work to achieve your career goals.

Mistakes to Avoid

By Maura Gergerich, Toppel Peer Advisor

We all know there is standard professional protocol at most companies. Things such as the expectation of a professional dress code and spending your time at work productively are standards everyone expects to be held to when you enter the working world. There are certain mistakes however that we all tend to fall towards as humans. These are some common things to be conscious of avoiding:

Backstabbing

This may seem obvious, but sometimes people try to go above someone’s head to avoid conflict. This tends to have the opposite effect. Doing anything that would make a colleague look bad in the eyes of their peers is a big red flag.

Gossip

Every once in a while everybody gets swept up in drama and participates in idle gossip. It’s a habit that very few people avoid falling victim to at some point. However, in a professional environment gossiping will make you look worse to your colleagues than whoever the drama is surrounding.

Taking credit for something you didn’t do

This basically shows that you have no regard for another person and their hard work. We’ve all experienced someone stepping in to steal credit from us at one time or another. The reality is that it will get out that what you are taking credit for is not your own and that will likely make people question the other work you have performed.

Emotional outbursts

Avoiding emotional outbursts does not mean that you aren’t allowed to have emotions at all and must go around the office like a heartless robot. This simply means that issues should be discussed calmly and rationally. Not only will this look better on you, but someone is more likely to respond to a rational argument than to someone screaming and throwing chairs.

Saying that you hate your job

You may have valid reasons, but save venting your frustrations for outside of the office. You don’t want to come across as a negative person. Supervisors will notice if you are a direct cause of low morale and plus if they hear that you don’t like working somewhere why would they want you to work for them?

Bragging

There is certainly nothing wrong with owning up to your accomplishments, but when your celebration gets excessive that’s when it will start to look bad on you. Gloating about one accomplishment can come across as if this doesn’t happen very often for you. Besides, how many times will the people around you want to hear about it? You want to be able demonstrate that you care about more than yourself which means focusing on others' accomplishments as well.

Lying

Even little white lies that seem harmless can be detrimental. If you are discovered being dishonest about something, no matter how small, people will be less likely to trust you in the future and more likely to assume you aren’t telling the truth about something larger.

Interview Faux Pas

By: Robert Vanisko

At the Toppel Career Center, we have tons of advice for students who are interviewing for jobs and internships. Today, however, we are going to focus on what not to do when interviewing for a job or internship.

Being underdressed: When attending any type of career related event, one of the worst things you can do is show up underdressed. Whether it is a job interview, career fair, networking event, etc. showing up underdressed will make you stick out like a sore, unprofessional, thumb.

Showing up late to an interview: There are few things that can kill your chances of getting a job faster than showing up late to an interview. In a job interview, employers want to see if you are going to be a good fit with their company. No matter what your excuse is, showing up late immediately throws up a red flag and makes you seem like an unreliable employee. 

Obnoxious name-dropping: While you may have friends in high places, make sure you are not obnoxious about it when dropping names. While these contacts may be very helpful in getting your foot in the door, you need to make sure you don’t come across as arrogant in the interview.

Bad mouthing former bosses and co-workers: While you may feel that some of your past career failures have been the result of your former bosses and co-workers, a job interview is not the time to say it. This makes you come across as selfish and not a team player. Plus, you never know who the person interviewing you is friends with.

Having your phone turned on: Even if you have it on vibrate, nothing says “I don’t care about this interview” more than having your cell phone turned on and distracting from the interview. Having a cellphone ring or vibrate mid-interview can quickly turn the tide of an interview against you, either by throwing you off while you are trying to answer a question or by angering the interviewer. While cell phones have been working their way more and more into everyday life, they still have no place in an interview.

Luckily for you, you now know to not do any of these things when interviewing for a job or internship. If you have any more questions regarding interviews or any other part of the application process, feel free to come to Toppel for an Interviewing Skills Workshop or a Mini-Mock Interview. 

Being a part of the "U"

by Oleg Ignatenko

As the spring semester comes to a close and there is only one more week left until the summer break, I wanted to reflect on the positives/negatives of the year and sum up what it’s like to be a Miami Hurricane. This has been my first official year at the University of Miami and I wanted to share with you my personal experience.

With so many highlights throughout the year, it is very difficult to pick one specific moment that stands out more than the other. The first moment I walked through the University, I knew I had picked the right place to study. The modern facilities, the warm weather, the sense of pride in the air and not to mention the palm trees that stand as tall as the spirit of the Canes. If I could use one word to describe it, that word would be “paradise”. This isn't just your typical college where you dread going to class and can't wait for the semester to end. This is a place where you can't wait to be. Every day you wake up with a sense of excitement of what the day might bring. Every week there is a series of events or occurrences which you do not want to miss. Just to name a few: Dodgeball Tournaments, Festivals, Canefest, Homecoming, Video Game Tournaments, Workshops at Toppel, Art Shows, Fashion Shows, Lectures with keynote speakers and much more. Speaking of classrooms, they are not as boring as many of you may think. The professors at this university have a polished knowledge of the subject they are teaching and are always willing to help students who may be struggling.

During my first two weeks I was able to discover that UM had plenty of resources to help me gain more knowledge about what I had to take care of first and foremost as well as being aware of how to get around campus and locate other helpful places that may come in handy throughout my time here. It seems as if this university has everything a student needs to feel ready and confident about what they're doing and their future student experience. There is the Toppel Career Center which is a great place to get career advisement, to set up a practice interview, to have your resume and cover letter critiqued and to go to different educational workshops that will be extremely beneficial towards your professional future. There is the Office of Financial Assistance that allows students to get information on how to go acquire grants, scholarships, basic FAFSA information and be aware of their tuition and or housing expenses so they can keep track of what is happening. These are just a couple of the resources that are available to students but without going into much detail, here are some of the others that every student should know about: Academic Resource Center, Student Activities, the Wellness Center, Office of Student Employment, the Honors Program and the Office of Academic Enhancement.

Now, let's jump to the fun activities (not that the previous ones weren’t already mind-blowingly awesome). The first football game at the Sun Life Stadium was something that will stick with me for the rest of my life. Whether you tailgate or not, the atmosphere around the stadium is extraordinary. The barbecues, the music, the drinks (being that you are age appropriate) are just a few things that make this event something not to miss. Walking into that stadium, standing in the crowds, cheering for the team with everyone else you could sense that you were now a part of something special, that you were now a Miami Hurricane.

So what does it really mean to be a Hurricane? It’s not simply attending the University of Miami. It's getting involved in the hundreds of activities that this place has to offer each week. It's participating in events that will express your personality. It's communicating with your classmates, peers, teachers and advisors who all have their stories and experiences as former or current Canes. It's maximizing your knowledge about the campus, resources, and its history. Be a Miami Hurricane by participating in everything you possibly can while showing your spirit and your experience here will stay with you for the rest of your life!

Freshman Year Tip 2: Professional Voicemail

by Marissa Bell


Today’s tip requires an anecdote to start it off, otherwise the tip itself will make no sense.

There I was, a naïve 18 year old, innocent to the cruelties of the real world (who am I kidding, I still am), and applying for summer jobs. I had sent out many an application, and when people called me and followed up, I was available and picked up my phone. However, there was one time when I was in class, saw an unknown number calling me, and sent it straight to voicemail, without another thought. An hour later, I listened to the voicemail that had been left and this is what I heard:

“Oh, Hi. This is *Carly* from *Insert Company Name of Choice Here*… Uh. Just wanted to let you know that the position has been filled. Thank you for your application.”

*Names have been changed

But something wasn’t right. The person on the phone sounded bizarre, like telling me I wasn’t going to be receiving an interview wasn’t the original plan. I was left confused, but later forgot about it. Until the exact same thing happened again 2 days later. A prospective job called, I was in class, let it roll to voicemail, and then when I listened to the voicemail, the same confused voice telling me that a position had been filled. I was perplexed. I mean, not to toot my own horn, but they were simple retail positions that I had been being denied for; I didn’t understand why I wasn’t a good candidate?

And then it hit me. I remembered a Friday night 2 months ago that I thought it would be hilarious if I made my voicemail a 2 minute long pseudo-Public Service Announcement about a fabled war going on in Alaska between Narwhals and Unicorns, urging anyone who listened to donate millions of dollars to the cause. Yeah, your reaction is probably about the same as mine when I realized what was chasing those potential employers away.

And so, the clear moral of the story is: Professional Voicemails are your FRIENDS. It’s something no one ever thinks about when they’re applying for jobs. They change their names on Facebook to make sure employers can’t find them, erase their 4th grade embarrassing email address and replace it with a new one, and yet the voicemail is something that just slips people’s mind because it seems so unimportant. A professional voicemail can be as simple as, “Hi, this is *insert your name here*, sorry I can’t come to the phone right now, but leave me a message and I’ll get back to you as soon as I can. Thanks!”

Yes. It’s not as fun as you and your friends’ rendition of Carly Rae Jepsen’s “Call Me Maybe” sung in falsetto, but the second you start applying for jobs, just know that even if you look like the perfect candidate on paper, even the slightest things that make you look unprofessional could make the difference between getting that interview, and having to hear those dreaded words, “The position has been filled”.